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Attendee Resources

ASH provides a variety of resources and services for annual meeting attendees, including: first-time attendees, trainees, international travelers, parents, federal employees, and persons with disabilities.


Interact With ASH

Explore opportunities to meet ASH staff and provide valuable feedback, get assistance during the meeting, and purchase ASH products.

Network and Collaborate

Reserve a collaboration room, regroup with colleagues, and discover special lounges available for ASH Foundation donors and trainees.

Meeting Resources

Discover resources designed to enhance your meeting experience, including the ASH annual meeting app, PosterCast, second screen technology, and more.

On-Site Services

Learn about the many services and amenities available on-site, including free Wi-Fi and professional headshots, services for persons with disabilities, and more.

Travel Information

Find valuable information to help you plan your travel to and around Orlando.

Rules and Regulations

View important meeting rules and regulations, including ASH's photography and recording policy.

Interact With ASH

ASH Booth

Stop by the ASH Booth (#1701) in the exhibit hall to learn about the Society’s resources and opportunities for hematologists at all career levels. ASH staff will be available to answer questions about ASH meetings, resources, and initiatives and to assist with membership applications and renewals. Various ASH products will also be for sale at the booth, with deep product discounts available exclusively at the annual meeting.

While you are at the booth, pick up a free giveaway and the most recent issues of ASH publications, including Blood, The Hematologist, and ASH Clinical News.

Don't forget to ask about the product discounts available exclusively at the annual meeting.

ASH Store

ASH offers a variety of products to aid hematologists in their professional development. Stop by the ASH Store in the Orange County Convention Center, West Building, Hall C to browse the latest ASH educational products, which will be available for a discounted on-site rate, including:

Attendees will also be able to apply for or renew their membership at the ASH Store.

Network and Collaborate

Collaboration Rooms

Small conference rooms for 10 to 20 people will be available for attendees to meet in a more private space to better facilitate networking and collaboration. Rooms will be pre-set with a conference table and chairs, a flat screen monitor, and cables to connect laptops. Each attendee will be limited to one 45-minute reservation per day.

Interested in reserving a room?

Submit a request now

Reservations may also be made through the annual meeting mobile app closer to the meeting or on site in ASH Central.

Reservations may also be made on site in ASH Central or through the annual meeting mobile app. Please note that space is limited and available on a first-come, first-served basis. Back-to-back reservations are prohibited, and no catering or additional audio-visual equipment is permitted.

Collaboration rooms are intended for non-commercial attendees (physicians, researchers, etc.) to meet with each other. They are not designed nor available for industry representatives to conduct meetings of a commercial nature. Industry is welcome to request ancillary event space or exhibitor meeting rooms.

Hematology MeetUps

Multiple seating areas with tables and chairs will be placed in the lobby areas of the Orange County Convention Center to enable attendees to meet one another for informal, impromptu conversations and small meetings.

Look for "Hematology MeetUp" areas designated on the campus map to find the nearest location.

ASH Park @ The Plaza

Enjoy some fresh air while connecting with other attendees. ASH Park @ The Plaza will be located outside, directly across from the entrance to the Orange County Convention Center, West Building, Hall C Lobby. This covered, fresh-air space is equipped with seating areas, charging stations and Wi-Fi.

ASH Foundation Donor Lounge

Gifts of all amounts to the ASH Foundation are always helpful and appreciated. With cumulative annual giving of $250 or more, you can access the ASH Foundation Donor Lounge during the annual meeting. Qualified donors may bring no more than one guest at a time to the Donor Lounge.

Individuals with cumulative annual giving of $2,500 or more will receive an invitation to the President’s Reception in recognition of their support at that level.

Qualified donors are eligible for a selection of time-sensitive benefits associated with the registration process for the ASH annual meeting. Visit the ASH Foundation website for more information about charitable giving and donor recognition opportunities.

The Donor Lounge will be located in the Gary Sain Café on level 3, on the balcony above the entrance to ASH Central – Hall C in the Orange County Convention Center.

Trainee Lounge

Trainees are invited to visit the Trainee Lounge located in ASH Central (Orange County Convention Center, West Building, Hall C) to meet with colleagues and recharge with complimentary refreshments. Only those with a blue trainee badge will be permitted.

The Trainee Lounge will be open on the following days:

Saturday, December 7 7:00 a.m. - 6:00 p.m.
Sunday, December 8 7:00 a.m. - 5:00 p.m.
Monday, December 9 7:00 a.m. - 5:00 p.m.
Tuesday, December 10 7:00 a.m. - 1:30 p.m.

Photo and Selfie Zone

Capture the excitement of the annual meeting with your friends and colleagues by taking a photo in the ASH photo selfie zone, located in ASH Central (Orange County Convention Center, West Building, Hall C). Various props and backdrops will be available and will change daily.

Headshot Alley

Need a new professional headshot? Get one for free at Headshot Alley, located in the exhibit hall during exhibit hours Saturday through Monday. Your headshot will be sent to you via email for immediate downloading.

On-Site Services

Coat and Baggage Check

ASH annual meeting attendees may check coats and bags at the Orange County Convention Center, West Building, Hall A Lobby next to Group and Exhibitor Registration or [insert second location].

Free Wi-Fi

ASH is pleased to offer internet access to all attendees in public lobbies and meeting rooms at the Orange County Convention Center and Hyatt Regency Orlando. This complimentary service is provided to support annual meeting activities requiring internet access, web browsing, and email connectivity.

Wi-Fi Zone for 2.4 GHz Devices

The Orange County Convention Center operates on the newer 5.0 GHz wireless spectrum. ASH understands many of our international attendees have devices that only operate on the 2.4 GHz wireless spectrum. Therefore, ASH will also offer multiple 2.4 GHz zone for annual meeting attendees with phones and tablets that are unable to connect to the convention center 5.0 Ghz Wi-Fi.

The 2.4 GHz Wi-Fi zones will be located at the following locations at the Orange County Convention Center, West Building. Those with 2.4 GHz devices will only have access to Wi-Fi in these zones.

  • Room 201 Lobby, Level 2
  • Room 313 Lobby, Level 2
  • Room 330 Lobby, Level 3

Look for "2.4 GHz Lounge" areas designated on the ASH Campus Map to find the nearest location.

Information Desks

Convention center staff will be available at information desks throughout the Orange County Convention Center to provide assistance with brochures and maps, lost and found, wheelchair service, and information about the location of key ASH meeting areas.

Tourism and Concierge Desk

The Tourism and Concierge Desk offers complimentary restaurant reservation services and features brochures on attractions in the Orlando metro area. It is located in the Hall C Lobby at the Orange County Convention Center.

FedEx Office Business Center

The Orange County Convention Center business center is located in the Hall C Lobby. The business center is run by FedEx Office and provides full-service business needs, including photocopying, faxing, and printing services, as well as the ability to print posters. Office supplies are also available for purchase.


Automated teller machines (ATMs) are available in the following locations at the Orange County Convention Center, West Building:

  • Hall A4 Lobby
  • Hall C Lobby next to FedEx
  • West D Lobby
  • Hall E/F Lobby next to Escalators

Visa, MasterCard, Plus, Maestro, Discover, Cirrus, NYCE, American Express, The Exchange, Pulse, Star, and AFFN cards are accepted.

Quiet Rooms

Rooms available for prayer, meditation, and reflection are available in the Orange County Convention Center, West Building for attendee use beginning Friday, December 6 until Tuesday, December 10. Quiet rooms are intended to provide a calm environment free of conference stimuli and should not be used for conversations and meetings.

Friends of Bill W.

Room W107 in the Orange County Convention Center, West Building has been designated as the Friends of Bill W. meeting room.

Charging Stations

Is your phone battery running low? Enjoy one of the complimentary and secure charging stations that are located throughout the Orange County Convention Center, West Building.

Services for Persons With Disabilities

ASH is committed to offering an accessible meeting environment for persons with disabilities. During the annual meeting registration process, please indicate any assistance you may require, and ASH staff will contact you to discuss your specific needs.

Mobility Assistance

For persons requiring mobility assistance, ASH recommends Scootaround Mobility Solutions for rental of mobility scooters. Please reserve at least two weeks in advance by calling 888-441-7575.

Wheelchair-Accessible Shuttles

ASH has partnered with Kushner & Associates for wheelchair-accessible ASH shuttles from hotels on the shuttle route. Please see the ASH shuttle supervisor at the Orange County Convention Center during shuttle hours or make advance arrangements by phone. If you would like to arrange in advance for a wheelchair accessible shuttle, please contact Erika Hinzman at 310-274-8819 ext. 213 or at e.hinzman@kushnershuttles.com.

Other Requests for Assistance

If you have an ADA disability that is not mobility related, please contact ashregistration@spargoinc.com.

Wellness Resources

ASH Wellness Studio – New This Year!

In between sessions and throughout the day, ASH will feature informal micro-learning on various aspects of resiliency and wellness in the ASH Wellness Studio, where there will be short presentations and stand-up audience participation.

Topics in the lab will be geared towards helping professionals lead a balanced, productive and healthy work life balance through wellness. No registration is necessary, and micro-talks will be available Saturday, December 7, to Monday, December 9, in the Orange County Convention Center, West Building, Hall C Lobby.

Treadmills and Stationary Bikes

Watch select sessions and get your blood flowing by taking advantage of the treadmills and stationary bikes located in the ASH Live: Remote Session Viewing area in ASH Central (Orange County Convention Center, West Building, Hall C).

Yoga @ The Park – New This Year!

Join us Saturday and Monday morning in the ASH Park @ The Plaza for a complimentary all-levels yoga session to start your day. Space is limited and on a first come, first served basis. Yoga mat will be provided.

Resources for Parents

Child Care – New This Year – It's Free!

For safety reasons, children under the age of 12 are not permitted in the exhibit hall or poster hall. Additionally, ASH prohibits children and infants in sessions, as they may distract the speakers and other attendees.

To help support parents attending the annual meeting, ASH has made arrangements with KiddieCorp to provide free child-care services at the meeting beginning on Friday, December 6, through Tuesday, December 10. KiddieCorp staff members are bonded and trained child-care specialists. Snacks, light meals, and beverages will be provided each day.

To register and for additional information, visit the KiddieCorp website or contact KiddieCorp’s Program Manager, Lesley Medina, at 800-942-9947 ext. 201.

Space is limited, so please register your child by October 30 to ensure participation.

Child Care Hours (subject to change):

Friday, December 6 6:30 a.m. - 7:30 p.m.
Saturday, December 7 6:30 a.m. - 7:30 p.m.
Sunday, December 8 6:30 a.m. - 8:00 p.m.
Monday, December 9 6:30 a.m. - 8:00 p.m.
Tuesday, December 10 6:30 a.m. - 1:00 p.m.

Nursing Mothers' Room

Dedicated lounges will be available for nursing mothers in safe, accessible areas throughout the convention center. Each nursing mothers’ lounge will provide a private, comfortable area equipped with lockable doors, furniture, and power outlets to use for pumping sessions during the ASH annual meeting.

A refrigerator will be available in the child care room for safe storage.

For exact lactation room locations, please refer to the annual meeting app or to the printed ASH Campus Map on site.