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62nd ASH Annual Meeting FAQs

This page was last updated on December 2, 2020, and will be updated on a continuous basis. If your question is not answered below, please contact us.

How to Access the Platform

The 62nd ASH Annual Meeting and Exposition is here! You can access the virtual platform starting Wednesday, December 2, at 6:00 a.m. Pacific time at the following link:

https://annualmeeting.hematology.org

Log In and Access the Platform During the Preview Days: Don’t Delay!

We encourage you to bookmark the virtual platform link for quick access each day, but you can also access the link from the ASH website. You will need to log in using your unique ASH username and password that you used to register for the meeting. If you have forgotten your password, the quickest way to log in is to use the password reset link.

As a reminder, for the best user experience and streaming quality, we recommend using Google Chrome. DO NOT use Internet Explorer. You may contact us if you have difficulty accessing the platform or any other questions. You can also review the meeting’s FAQs for fast answers to common questions.

Program and Schedule

Members will automatically receive email updates on this important information, but we encourage others who may be interested in participating in the all-virtual ASH annual meeting to sign up for email updates about the meeting through the Email Subscription Center in your online profile. Sign up, add ash@hematology.org to your address book to ensure delivery, and keep an eye out for email updates. You may also check the ASH website for the most up-to-date information.

ASH will be sharing additional information including a detailed meeting schedule in the coming weeks, but please continue to hold December 5-8, 2020 on your calendar, as those will remain the core dates of the meeting. The Friday Satellite Symposia hosted by industry will continue to be offered on Friday, December 4, the day before the official start of the ASH annual meeting. Please reference the preliminary program for the 62nd ASH Annual Meeting and Exposition for the most up-to-date schedule.

Additionally, all registration packages will include Preview Days, beginning on December 2. This provides you with the opportunity to familiarize yourself with the virtual platform so you’re ready to go when the meeting begins. Please reference the Schedule-at-a-Glance for more information.

For detailed information on claiming CME credits, visit: https://www.hematology.org/meetings/cme-moc-information.

Attendees do not need to attend the live sessions as they air in order to claim credit for them. Attendees can view live sessions as they are broadcast or “watch again” after they have concluded; the play button on those sessions will change from Watch Now to Watch again a few minutes after the conclusion. Attendees have the duration of their meeting registration package to view content. The deadline to claim credit for the CME-certified portions is April 16, 2021. For detailed information on claiming CME credits, visit: https://www.hematology.org/meetings/cme-moc-information.

You cannot claim CME/MOC credits within the virtual platform. For detailed information on claiming CME credits, visit: https://www.hematology.org/meetings/cme-moc-information.

Yes. The meeting will feature a mix of live and pre-recorded, on-demand sessions. Select pre-recorded sessions will be followed by an interactive, live Q&A with the speakers, where attendees can pose questions and engage in scientific discussion in real time. Most live sessions will be made available on-demand after the session concludes for attendees to watch at their convenience.

ASH President Dr. Stephanie Lee will interview National Institute of Allergy and Infectious Diseases Director Dr. Anthony Fauci as part of a special Fireside Chat on Saturday, December 5, from 7:00-7:30 a.m. Pacific time. You can find a link to the special session on the meeting platform. Note: Due to the time restrictions, the audience will not be able to ask Dr. Fauci questions directly.

Attending

No, you do not need a webcam and can attend in audio-only format. The platform will allow you to have video chat with other participants but there is no requirement for you to participate with your camera. It is your choice to accept or decline if a participant invites you to a video chat.

Yes, the site can be viewed on a mobile device and will be formatted for mobile viewing.

For technical support, once you are on the platform and have successfully logged in, please email OnlineEventProHelp@freeman.com. We do ask that you please first check that you are using the latest version of your browser, make sure you are not using Internet Explorer, and check your internet connection.

You must first be registered for the annual meeting in order to access the platform. The virtual meeting platform is available at this link: http://www.annualmeeting.hematology.org and then you will be required to enter your ASH credentials (user ID and password) used when you registered.

Log-in credentials include your ASH username and the password you use or recently created to attend this meeting. You should have received an email that included your username. Please check your SPAM email folder in case you did receive it. If you need assistance retrieving your username or updating your password, please contact ASH Customer Service at customerservice@hematology.org, or by phone at 866-828-1231 (U.S. Only), or 202-776-0544.  Alternatively, you can visit https://sso.hematology.org/ and click on the "Forgot password?" link to update your credentials.

The platform is now open. For those registering after the platform is live, please allow 5 to 10 minutes for information to be verified after receiving your meeting confirmation.

The Exhibit Hall is located within the Industry Solutions Center. There is a button for the Industry Solutions Center on the home page of the virtual meeting platform.

 

Access to content on the virtual meeting platform is dependent on your registration package. The Real-Time Experience package allows you access to content only for the live meeting days (Dec. 2 - Dec. 25, 2020); Added Flexibility package allows access for 30 days, through January 18, 2021; and the Best Value package allows access for 90 days, through March 19, 2021. For longer access (up to 3 years), you may purchase the ASH Webcast via the ASH Learning Management System.

Click here to leave feedback for ASH regarding your experience at the annual meeting.

ASH Annual Meeting Features and Navigation

There are several different packages of webcasts available for purchase. The webcast package you select will determine which sessions are included. These recordings will be available for viewing beginning December 12 and will include the live Q&A portion of each session where this was included. On-demand webcasts of the 62nd ASH Annual Meeting and Exposition are available for purchase through registration at a discounted price until Dec. 11, 2020. After this time, the webcasts are available for purchase through the ASH Learning Management System.

Some sessions will be available live while others will be available for on-demand viewing. When you identify a session of interest, select "Add to Calendar" to add the session to your personal Outlook, iCal, or Google Calendar. For live sessions, the pre-determined air date will populate in the calendar appointment, but for on-demand sessions you have the option of adjusting the session date and time so that you can remind yourself to come back and view the session at your convenience. The annual meeting mobile application will also allow you to add sessions to your calendar in the mobile application; these favorited sessions will automatically appear under a “My Sessions” filter within the meeting platform sessions page.

Search for "ASH 2020" on either iOS and Android. The app will enable you to synchronize your bookmarked sessions with the annual meeting’s platform schedule, so you can build your personal schedule online faster. Bookmark sessions by tapping the calendar icon on the meeting app. Note that the full access to the mobile app data and meeting materials, including Hematology 2020, will be available only to registered virtual meeting attendees.

Poster presentations will be shared via a brief Power Point presentation with accompanying audio. New posters will become available for viewing each day of the meeting. Just like the in-person meeting, there are posters that will be displayed on Saturday, new poster presentations will be added on Sunday, and another set of poster presentations will be added on Monday. Once a poster presentation is made available, it will remain available on demand for the duration of the participant's virtual meeting subscription.

PosterCast: ASH partners with PosterCast to enhance learning in the Poster Sessions at the ASH Annual Meeting. PosterCast is a free iPhone app that will allow you to stream the recorded poster presentations in addition to the recording being presented on the ASH virtual meeting platform. This delivery method is ideal for times when you are away from your desktop or computer and can listen on your mobile device.

ASH Poster Walks: Poster walks with content curated by ASH will highlight six posters on a specified topic. Poster authors and key opinion leaders will engage in a panel discussion on the significance of the research presented followed by a live Q&A.

There will be industry-sponsored "poster walks" as well and these will be offered on Wednesday, December 9. These poster sessions have been selected by the sponsoring company and focus on a specific disease state. They offered at times on Tuesday that do not conflict with the ASH Poster Walks.

The full list of authors, including the non-presenting authors, for each of the posters is available in the annual meeting mobile app. If you wish to find a poster based on the author's name, please download the mobile app by searching "ASH 2020" on either iOS and Android, then access the list of posters. There you will be able to use the search function to search by author or keyword. All posters matching the search criteria will appear. All presenting authors are also searchable on the ASH annual meeting platform.

New posters will become available for viewing each day of the meeting. Just like the in-person meeting, there are posters that will be displayed on Saturday, new poster presentations will be added on Sunday, and another set of poster presentations will be added on Monday. Once a poster presentation is made available, it will remain available on demand for the duration of the participant's virtual meeting subscription. You can view the full schedule on page 30 of your Program Book, or on the virtual meeting platform.

You must download the PosterCast app to log in. You can search for "PosterCast" in your phone's app store and download the app for free. To log in, use your ASH username and password and PosterCast will automatically connect you with the 62nd ASH Annual Meeting and Exposition posters.

To locate specific abstracts on the virtual meeting mobile app, you can tap "All Abstracts" to view all abstract presentations. The app also has options for "Poster Abstracts" and "Oral Abstracts." To find a specific presentation, you can filter by category, date, or search for specific presenters or topics.

To locate specific abstracts on the virtual meeting platform, click "ASH Poster Presentations" on the annual meeting homepage. You can then filter by category, date, or search for specific presenters or topics.

You cannot download the presentations or slides, but all presentations will be available through webcasts available for purchase after the meeting. Visit the ASH webcast page for more information.

  1. Click on "Session Type."
  2. Choose "Live," "On-Demand," or both options.
  3. You may then filter by session date, program, or pathway, while still remaining engaged with the live or on-demand filter.

Many live sessions will become available to "Watch Again" after they have been broadcast. Any sessions that were originally presented live will remain under the "Live" filter.

To determine which sessions are scheduled live and which are on-demand only, please consult the ASH Annual Meeting Program-at-a-Glance and look for the  Annual Meeting Live  symbol.

Yes!

Many live sessions will become available to "Watch Again" after they have been broadcast. Any sessions that were originally presented live will remain under the "Live" filter.

To determine which sessions are scheduled live and which are on-demand only, please consult the ASH Annual Meeting Program-at-a-Glance and look for the Annual Meeting Live symbol.

Where Can I Find... 

There are several ways on the platform. Attend the ASH Awards Presentation on Saturday at 3:30 p.m. Pacific time. There is also a tile on the home page for 2020 Annual Meeting Award Recognition. Visit the ASH Booth in the virtual Exhibit Hall. You can also find the booth on the ASH virtual platform and there is a tile for that on the platform's home page.

Visit the ASH Booth in the virtual Exhibit Hall. You can also find the booth on the ASH virtual platform.

Visit the ASH Booth in the virtual Exhibit Hall. You can also find the booth on the ASH virtual platform.

Visit the ASH Booth in the virtual Exhibit Hall. You can also find the booth on the ASH virtual platform.

Visit the ASH RC Booth in the virtual Exhibit Hall. You can also find the booth on the ASH virtual platform.

Visit the ASH RC Booth virtual Exhibit Hall. You can also find the booth on the ASH virtual platform.

ASH Foundation Run/Walk

The Run/Walk will take place between November 27 and December 11. This year you can participate from the convenience of your own neighborhood! Plan to run or walk your own 3K or 5K route. As you run or walk, use the free RaceJoy app (on both iOS and Android) or log into the ASH Foundation registration website to upload your time and see your results appear on our live leaderboards. For more information, visit the ASH Foundation Run/Walk website at https://runsignup.com/Race/DC/Washington/ASHFoundationRunWalk.

Visit the ASH Foundation Run/Walk website at https://runsignup.com/Race/DC/Washington/ASHFoundationRunWalk.

Information for Exhibitors

All exhibitors have received confirmation letters for their virtual booth package, which included a link and password to the Exhibitor Resource Center. On your Exhibitor Resource Center home page, there is a tile for Exhibitor Registration. For further registration inquiries, contact the ASH registration center: mailto:ashexhibitorreg@spargoinc.com or 888-273-5704 (U.S. toll free) 703-549-4509 (International).

Yes, each booth package includes items that are specific to that package. To find out more about what is included in your exhibit, please visit: https://events.jspargo.com/ash20/custom/ash2020virtualexhibitsweb.pdf and look for the column labeled with your exhibit package level (Platinum, Gold, or Silver).

Engage with Industry

The Industry Salute to Hematology is a special concert that will take place on Monday, December 7.

The music concert will take place as part of the Industry Salute to Hematology on Monday, December 7, at 3:30 p.m. Pacific time.

The Industry Solutions Center provides a starting point to access new and exciting industry content. From this area you will be able to find the Exhibit Hall, Satellite Symposia, Company Focus on Disease Posters, the ASH Pharmaceutical Pipeline Directory and Clinical Trials Directory, and Product Theaters. Don't miss the music concert by our special guest on Monday, December 7, at 3:30 p.m. Pacific time.

Networking

The virtual meeting platform provides several options for connecting with other registered virtual meeting participants through the "Networking" page of the meeting platform. There are options to engage in text-based chats, video chats, private video meetings (similar to Zoom) on a one-on-basis or up to 50 participants invited by the meeting's host. Participants can initiate public discussions in the Hallway Conversations or can add to a discussion started by another participant or ASH. Participants can also view sessions together using the innovative Watch with Friends and Colleagues feature that simulates sitting together in a session room where you can whisper comments to each other.

To access the networking platform, click on the "Networking" tab in the virtual meeting platform menu. There, you can select any of the virtual networking options.

To begin a session, click the “Networking” tab from the top menu of the meeting home page, and select “Watch with Friends and Colleagues” button to invite a small group of friends (ASH suggests four to six people for optimal experience). At the scheduled time, open the room and your invited guests will join you. The host can then share their screen and click on the presentation to watch together with the group!

Registration Modifications, Cancellations, and Refunds

If you'd like to extend your registration package to include one of the options that allows for longer access, you can login to your current registration account and upgrade to a higher package. You would then be required to pay the balance due on the upgraded package. If you need additional help modifying your registration, please contact the ASH Registration center at ashregistration@spargoinc.com, or by phone at 888-273-5704 (U.S. Only), or 571-549-4509.

Valid for 2020 ONLY: Attendees are eligible to receive a full refund as long as the cancellation request was made online on or before Wednesday, November 11, 2020.

Yes, Group Registration is available. You can learn more about how to register as a group here: https://www.hematology.org/meetings/annual-meeting/registration-information

There are multiple registration options available to allow for maximum flexibility. To view these options and register for the 62nd ASH Annual Meeting and Exposition, visit: https://www.hematology.org/meetings/annual-meeting/registration-information.